Help
Location Tracking Devices Web Application AI Assistant Getting Started Real Use Examples Integrations & API Miscellaneous FAQ Mobile Application
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
|
Log book – report for your taxes or mileage reimbursement
The Log Book is the most commonly used report for claiming mileage reimbursement or for tax purposes. To download it, follow these steps: Log in to your web account at www.mycartracks.com. In the left-hand menu, go to R… |
|
1 | 858 | May 7, 2026 |
| Recording not working on iOS – troubleshooting |
|
0 | 701 | April 28, 2026 |
| Contact |
|
0 | 103 | April 16, 2026 |
|
How MyCarTracks Works
For individual drivers, MyCarTracks works like a sports tracker for driving. The app automatically records trips as you drive and makes it easy to create mileage reports for tax records. For teams and fleets, each drive… |
|
1 | 374 | May 7, 2026 |
| How to create a fleet – add vehicles to your account |
|
0 | 334 | April 16, 2026 |
| Android app permissions manual setup – Tracking checklist troubleshooting |
|
0 | 285 | April 28, 2026 |
|
Recovering expired trip data
Do you need to recover older trip records for auditing, or did you stay on the Free plan longer than expected? We can restore your archived data from backups. How it works On the Free plan, trip data older than one mon… |
|
1 | 200 | May 7, 2026 |
| Driver account types – What is Account ID and what Google account? |
|
0 | 167 | April 16, 2026 |
| Create a fleet with the use of Account IDs |
|
0 | 165 | April 16, 2026 |
| How to apply the same app settings to multiple drivers (Managed App Settings) |
|
0 | 162 | April 16, 2026 |
| How to create Google Maps Platform account and enable Google Maps |
|
0 | 144 | April 16, 2026 |
| How to turn off battery optimisation on the Samsung One UI |
|
0 | 139 | April 16, 2026 |
| Users and Roles – Plan Sharing |
|
0 | 123 | April 16, 2026 |
| How to create an account (sign up) |
|
0 | 119 | April 16, 2026 |
| Location Tracking Devices – GPS, GLONASS, BeiDou, and Galileo |
|
0 | 113 | April 16, 2026 |
| Web account settings |
|
0 | 109 | April 16, 2026 |
|
Add a vehicle with a driver to your fleet
To add a new vehicle with a driver log in to your web account at mycartracks.com/sign-in and follow these steps: Go to Fleet / Vehicles and click the + button. Select Add vehicle. 2. Enter the vehicle name, choose … |
|
2 | 54 | May 7, 2026 |
| Zapier integration example – request selected tracks into Google Sheet |
|
0 | 85 | April 16, 2026 |
| MyCarTracks API v3 integration |
|
0 | 85 | April 16, 2026 |
|
Troubleshooting GPS Issues
What is GPS? GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites. Tips: Achieving good initial GPS lock To achieve a fast start and a high-accuracy position estimate, you sho… |
|
1 | 57 | May 7, 2026 |
| How to setup account |
|
0 | 77 | April 16, 2026 |
| Stops report |
|
0 | 75 | April 16, 2026 |
| Customised Shareable Maps |
|
0 | 74 | April 16, 2026 |
| Supported location tracking devices and settings |
|
0 | 72 | April 16, 2026 |
| How to fix GPS recording issues on Huawei/Honor devices? |
|
0 | 71 | April 16, 2026 |
| Job Dispatch: Create, assign, track, and report on field jobs |
|
0 | 70 | April 16, 2026 |
| How To Change Your Payment Information Within Paypal |
|
0 | 69 | April 28, 2026 |
| How to remove the account |
|
0 | 69 | April 16, 2026 |
| How to add a driver using an email account to an existing vehicle |
|
0 | 63 | August 27, 2026 |
| Vehicles and Tracks (trip records) |
|
0 | 61 | April 28, 2026 |
| How to add a driver using an Account ID to an existing vehicle |
|
0 | 60 | August 27, 2026 |
| Where to get your API credentials? |
|
0 | 58 | April 16, 2026 |
| Prevent from power/battery savers |
|
0 | 57 | April 16, 2026 |
|
How to Adjust the Number of Vehicles in Your Paid Plan
Step-by-Step Instructions Click on your name in the top right corner and select My Plans. Then click on Change Current Plan. Choose the Business Plan and click Next. Under Number of Vehicles, enter the total number of v… |
|
1 | 39 | May 7, 2026 |
| Mobile App installation |
|
0 | 53 | April 16, 2026 |
| Add MyCarTracks to your Home screen |
|
0 | 46 | April 16, 2026 |
| Understanding Battery Usage in MyCarTracks Tracking App |
|
0 | 45 | April 16, 2026 |
| How to turn off battery optimization on the Samsung Galaxy devices |
|
0 | 45 | April 16, 2026 |
| Location devices – Chinese Clones |
|
0 | 43 | April 16, 2026 |
| How to switch recording mode – Android |
|
0 | 42 | April 28, 2026 |
| Google Maps integration |
|
0 | 42 | April 16, 2026 |
| How to crop recorded track |
|
0 | 40 | April 28, 2026 |
| How an external driver can add his vehicle to your fleet |
|
0 | 40 | April 16, 2026 |
| What is a Magic link? |
|
0 | 37 | April 16, 2026 |
| Odometer |
|
0 | 37 | April 16, 2026 |
| Synchronization |
|
0 | 36 | April 16, 2026 |
| Geofences, Rewrites, Alerts, POIs |
|
0 | 36 | April 16, 2026 |
| Move recorded tracks from one device to another |
|
0 | 35 | April 28, 2026 |
| How To Disable Doze On Android Marshmallow |
|
0 | 34 | April 16, 2026 |
| App not tracking in background on Android 10 |
|
0 | 34 | April 16, 2026 |