# FAQ — Hot **URL:** /c/help/faq/13 **Topics on this page:** 30 ## [Recovering expired trip data](/t/recovering-expired-trip-data/54) **Author:** @MyCarTracks_support **Last posted:** 2026-05-07T08:51:52Z Do you need to recover older trip records for auditing, or did you stay on the Free plan longer than expected? We can restore your archived data from backups. How it works On the Free plan, trip data older than one mon… --- ## [Add MyCarTracks to your Home screen](/t/add-mycartracks-to-your-home-screen/42) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:12Z A feature that is called Add to Home screen creates an app icon on your mobile phone that then behaves like a standard mobile app. It doesn’t show as a web page in your browser, you get the feel of a mobile app and opens… --- ## [App not tracking in background on Android 10](/t/app-not-tracking-in-background-on-android-10/43) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:13Z It may happen that MyCarTracks app is not recording on Android 10 when running in the background because you don’t have the Location permission set to Allow all the time. To enable that MyCarTracks has always access to … --- ## [Fix recording issues in Android 10](/t/fix-recording-issues-in-android-10/44) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:14Z If the app is not tracking correctly make sure the Location Permission is not set to ‘Allow only while using the app’ and if so change it to ‘Allow all the time’. You can find these settings under Android Settings > App… --- ## [Fix recording issues in Android 11](/t/fix-recording-issues-in-android-11/45) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:15Z 1. Allow Location all the time If the app is not tracking correctly make sure the Location Permission is set to ‘Allowed All The Time’. You can find these settings under Android Settings > Privacy >Permission Managerhere… --- ## [How To Disable Doze On Android Marshmallow](/t/how-to-disable-doze-on-android-marshmallow/46) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:17Z Doze is a new feature in Android 6.0 which allows your device to take a little nap and not use so much processing or battery power. It does this by shutting down apps until it notices your device is in use again. This wo… --- ## [How to fix GPS recording issues on Huawei/Honor devices?](/t/how-to-fix-gps-recording-issues-on-huawei-honor-devices/47) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:18Z If you experience troubles with GPS or Auto-recording feature on your Huawei then you’re not alone. The internet is full of angry Huawei customers because in the race to get longer battery life they did some wrong things… --- ## [How to fix recording issues on OnePlus devices](/t/how-to-fix-recording-issues-on-oneplus-devices/48) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:19Z There’s an issue we’ve been investigating with OnePlus phones using the OxygenOS where our app is killed when it’s in the background for a while. The operating system has a daemon called ‘BgDetect’ that appears to kill b… --- ## [How to remove the account](/t/how-to-remove-the-account/49) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:21Z To make a full account removal request including all the data that we store about you, you have two options. You can do that either from the mobile app or via the web console. Oh yeah, there is also a third option, send … --- ## [How to setup the app to always send positions](/t/how-to-setup-the-app-to-always-send-positions/50) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:22Z Our mobile apps have automatic driving detection and position recording. This feature keeps the phone battery in good condition and makes sure to not drain it too much. A drawback of this feature is that when your driver… --- ## [How to switch recording mode – iOs (iPhone)](/t/how-to-switch-recording-mode-ios-iphone/51) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:23Z By default, MyCarTracks operates in Automatic Recording Mode, which detects when you are driving and records all journeys automatically. However, if you prefer to start recording manually, you can switch modes by followi… --- ## [How to turn off battery optimisation on the Samsung One UI](/t/how-to-turn-off-battery-optimisation-on-the-samsung-one-ui/52) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:24Z The One UI battery optimization on your Samsung phones or tablets with Android drastically turns off background apps after only 3 minutes in the background. This causes the recording not to work correctly and results in … --- ## [How to turn off battery optimization on the Samsung Galaxy devices](/t/how-to-turn-off-battery-optimization-on-the-samsung-galaxy-devices/53) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:26Z Battery optimization on your Samsung phones or tablets can cause that recording is not working correctly and results in missing tracks. If the steps below didn’t work check also steps for Samsung One UI 3.0. We recomme… --- ## [Odometer](/t/odometer/55) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:44Z Odometer status correction Sometimes it happens that you forget to record a track, or how the time goes the real odometer state differs from the recorded state. To correct your odometer readings you need to update the od… --- ## [Prevent from power/battery savers](/t/prevent-from-power-battery-savers/56) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:45Z To work properly MyCarTracks runs in the background. All major devices come with their own battery-saving features which are good for your battery life but what they actually do is block apps running in the background. T… --- ## [Driver account types – What is Account ID and what Google account?](/t/driver-account-types-what-is-account-id-and-what-google-account/57) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:46Z In MyCarTracks the driver is identified by an identifier that can be either corporate email, Google email, Apple email, Account ID, or Serial number. This section describes these different types. Corporate/personal emai… --- ## [What is a Magic link?](/t/what-is-a-magic-link/58) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:47Z We want you to set up your fleet as fast and as smoothly as possible and because of that we implemented Magic links. Your driver receives an email or SMS with a magic link that he simply needs to touch and the app automa… --- ## [Where to get your API credentials?](/t/where-to-get-your-api-credentials/59) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:48Z If you plan to use our integrations or you need API credentials for MyCarTracks to provide for your software developer follow these steps: Log in to your web account. On the top right click on the button with your prof… --- ## [Why do you need me to allow dangerous permissions?](/t/why-do-you-need-me-to-allow-dangerous-permissions/60) **Author:** @MyCarTracks_support **Last posted:** 2026-04-16T08:28:48Z When you are going to install MyCarTracks Android app Google warns you that the app wants to access some of the dangerous resources on your phone. Some of you may think we want to steal any personal/sensitive data fro… --- ## [How To Change Your Payment Information Within Paypal](/t/how-to-change-your-payment-information-within-paypal/305) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:18Z If you ordered a plan with the auto-renewal option, then a recurring profile was made in your PayPal account. If your Credit/Debit card expires and you add a new one to your account, this new card will not be automatical… --- ## [Why Google Play shows my Device is incompatible](/t/why-google-play-shows-my-device-is-incompatible/306) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:19Z Our app is in most cases compatible with all available Android phones and tablets. Because we started really early we have app versions for Android starting with version 2.3, so a really old phones that aren’t sold today… --- ## [I have set my fleet but I don’t see some vehicles live positions or tracks history](/t/i-have-set-my-fleet-but-i-don-t-see-some-vehicles-live-positions-or-tracks-history/307) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:20Z When you set up your fleet and some vehicles are sending data but some don’t then there can be multiple issues you need to check with those vehicles. Is recording enabled? Please make sure that the app is in the recor… --- ## [Move recorded tracks from one device to another](/t/move-recorded-tracks-from-one-device-to-another/308) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:21Z In case you want to move data from an old phone to the new one follow these steps. On the old phone start the MyCarTracks app and go to Menu / Settings / Backup/Restore. Here tap Backup all data and wait until it’s sav… --- ## [Why do I have missing recordings in reports?](/t/why-do-i-have-missing-recordings-in-reports/309) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:22Z If you find out that you’re missing recorded tracks in your reports follow these instructions to check what’s wrong: Is recording turned on? You should see the info in the notification bar, also in the MyCarTracks app,… --- ## [Recording not working on iOS – troubleshooting](/t/recording-not-working-on-ios-troubleshooting/310) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:23Z Check if all permissions that the app needs are allowed and enabled. On the phone, open the Settingsapp and go into Apps. Search for or scroll down to MyCarTracks and open it. Check if all permissions as shown on the scr… --- ## [My app doesn’t record any drivings (Android)](/t/my-app-doesn-t-record-any-drivings-android/311) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:24Z Not all Android devices support the Automatic On move drive recognition. If you see that your app doesn’t track any driving (check it under Menu / Tracks on your Android) your device may not support it. In that case, we … --- ## [How to switch recording mode – Android](/t/how-to-switch-recording-mode-android/312) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:25Z MyCarTracks uses by default the On Move Automatic recording. This mode detects automatically when you’re driving and records all journeys automatically. Sometimes you don’t want to use this automatic mode, you want for e… --- ## [How to clear app data – Android](/t/how-to-clear-app-data-android/313) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:26Z Sometimes your Android MyCarTracks app stops recording your drivings and even changing the recording mode doesn’t fix the issue. You can try to clear app data. Follow these steps to Clear App Data: Step 1: Open the Set… --- ## [Geofence rewrites](/t/geofence-rewrites/314) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:27Z The geofence rewrite feature can help you to set a replacement phrase that will be used either in the Address or Description of the recorded track. It is useful when you have some places you’re visiting regularly and wan… --- ## [How to crop recorded track](/t/how-to-crop-recorded-track/315) **Author:** @MyCarTracks_support **Last posted:** 2026-04-28T07:20:28Z MyCarTracks can’t crop recorded tracks directly from the web console but it is possible with some external tool that can handle GPX files. One of such is https://gpx.studio/. Follow these steps to cut any recorded track…