# Help — Top

**URL:** /c/help/7
**Topics on this page:** 30

## [Log book – report for your taxes or mileage reimbursement](/t/log-book-report-for-your-taxes-or-mileage-reimbursement/62)

**Author:** @MyCarTracks_support
**Last posted:** 2026-05-07T08:51:53Z

The Log Book is the most commonly used report for claiming mileage reimbursement or for tax purposes. To download it, follow these steps: 

Log in to your web account at www.mycartracks.com.
In the left-hand menu, go to R&hellip;

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## [Contact](/t/contact/97)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:29:25Z

Support: support@mycartracks.com
Answer within 24 hours (take longer only in special cases). For every question that is about our service, suggestions or future plans. 
Sales: sales@mycartracks.com
Contact our sales for&hellip;

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## [Recording not working on iOS – troubleshooting](/t/recording-not-working-on-ios-troubleshooting/310)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-28T07:20:23Z

Check if all permissions that the app needs are allowed and enabled. On the phone, open the Settingsapp and go into Apps. Search for or scroll down to MyCarTracks and open it. Check if all permissions as shown on the scr&hellip;

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## [How to create a fleet – add vehicles to your account](/t/how-to-create-a-fleet-add-vehicles-to-your-account/33)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:23:16Z

MyCarTracks currently offers more ways how you can create your fleet for Fleet management. Here are the ways we recommend for managers who want to manage their fleets: 

Add a vehicle with a driver to your fleet – the ea&hellip;

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## [Recovering expired trip data](/t/recovering-expired-trip-data/54)

**Author:** @MyCarTracks_support
**Last posted:** 2026-05-07T08:51:52Z

Do you need to recover older trip records for auditing, or did you stay on the Free plan longer than expected? We can restore your archived data from backups. 
How it works

On the Free plan, trip data older than one mon&hellip;

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## [Create a fleet with the use of Account IDs](/t/create-a-fleet-with-the-use-of-account-ids/31)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:23:14Z

To create a fleet faster you can use our fleet setup tool that offers also the ability to import your drivers from a CSV file. 
Hint: We have a new add vehicle form. See also this article about adding vehicles to decide &hellip;

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## [How to create Google Maps Platform account and enable Google Maps](/t/how-to-create-google-maps-platform-account-and-enable-google-maps/67)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:28:54Z

Visit https://cloud.google.com/maps-platform/
If you’re not logged in your Google account click on SIGN IN on the top right and log in, please.
After you’re logged in click GET STARTEDbutton.
It will ask you to select s&hellip;

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## [Driver account types – What is Account ID and what Google account?](/t/driver-account-types-what-is-account-id-and-what-google-account/57)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:28:46Z

In MyCarTracks the driver is identified by an identifier that can be either corporate email, Google email, Apple email, Account ID, or Serial number. This section describes these different types. 
Corporate/personal emai&hellip;

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## [Users and Roles – Plan Sharing](/t/users-and-roles-plan-sharing/68)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:28:55Z

What is plan sharing?
Plan sharing allows you to use a single paid plan across multiple user accounts. It is especially useful for teams or larger fleets where different people manage different groups of vehicles. 
For e&hellip;

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## [How to turn off battery optimisation on the Samsung One UI](/t/how-to-turn-off-battery-optimisation-on-the-samsung-one-ui/52)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:28:24Z

The One UI battery optimization on your Samsung phones or tablets with Android drastically turns off background apps after only 3 minutes in the background. This causes the recording not to work correctly and results in &hellip;

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## [How MyCarTracks works?](/t/how-mycartracks-works/30)

**Author:** @MyCarTracks_support
**Last posted:** 2026-05-07T08:51:54Z

MyCarTracks is a mobile–based tracking service where the MyCarTracks app is installed on the driver’s phone or tablet. It’s similar to sports trackers where you take your phone while running, but this time the app recogn&hellip;

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## [How to create an account (sign up)](/t/how-to-create-an-account-sign-up/34)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:23:18Z

You can use 2 different ways to sign into your MyCarTracks Web Account: Google Sign In or Username and password. 
1. Google Sign In
The biggest benefit of using Google Sign in is that you don’t need to remember your pass&hellip;

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## [Add a vehicle with a driver to your fleet](/t/add-a-vehicle-with-a-driver-to-your-fleet/36)

**Author:** @MyCarTracks_support
**Last posted:** 2026-05-07T08:51:52Z

To add a new vehicle with a driver log in to your web account at www.mycartracks.com and follow these steps: 

Go to **Fleet /**Vehicles and here click + button and select Add vehicle.

  
2. Enter the vehicle name, choo&hellip;

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## [Web account settings](/t/web-account-settings/71)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:28:57Z

After the first sign-in to your new Web account you should set your t****ime zone, language and m****easurement units(meter/kilometer or feet/miles). These settings are needed for showing your data in your timezone and i&hellip;

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## [Location Tracking Devices – GPS, GLONASS, BeiDou, and Galileo](/t/location-tracking-devices-gps-glonass-beidou-and-galileo/84)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:29:09Z

MyCarTracks platform offers besides the most advanced smartphone-based tracking app also the support of all major hardware location trackers (GNSS) from established brands like Teltonika, Ruptela, Galileosky, you can see&hellip;

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## [How to remove the account](/t/how-to-remove-the-account/49)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:28:21Z

To make a full account removal request including all the data that we store about you, you have two options. You can do that either from the mobile app or via the web console. Oh yeah, there is also a third option, send &hellip;

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## [Supported location tracking devices and settings](/t/supported-location-tracking-devices-and-settings/85)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:29:11Z

Follow the instructions you received with your tracker to set the below address and port where your tracker should send data. Note that even if your model is missing from the list, there is a very good chance that it’s s&hellip;

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## [Managed app settings](/t/managed-app-settings/66)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:28:53Z

This feature is available only with the Android app, the iOS app will have this feature later. 
There are many types of fleets and therefore many different needs or expectations about how detailed and in what format the &hellip;

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## [Customised Shareable Maps](/t/customised-shareable-maps/88)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:29:18Z

There are situations when you want to create a map with selected tracks and share this map with your customer as proof of work done, for example, a flyer distribution or leaf and dirt cleaners. 
MyCarTracks offers you a &hellip;

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## [How To Change Your Payment Information Within Paypal](/t/how-to-change-your-payment-information-within-paypal/305)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-28T07:20:18Z

If you ordered a plan with the auto-renewal option, then a recurring profile was made in your PayPal account. If your Credit/Debit card expires and you add a new one to your account, this new card will not be automatical&hellip;

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## [Zapier integration example – request selected tracks into Google Sheet](/t/zapier-integration-example-request-selected-tracks-into-google-sheet/103)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:29:32Z

Zapier is a platform where you can automate workflows with the use of world-known tools like Google Docs, Slack, Airtable, and more than 2000 other integrations. 
In this example, we will create a workflow that will obta&hellip;

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## [How to Adjust the Number of Vehicles in Your Paid Plan](/t/how-to-adjust-the-number-of-vehicles-in-your-paid-plan/37)

**Author:** @MyCarTracks_support
**Last posted:** 2026-05-07T08:51:53Z

Step-by-Step Instructions

Click on your name in the top right corner and select My Plans. Then click on Change Current Plan.
Choose the Business Plan and click Next.
Under Number of Vehicles, enter the total number of v&hellip;

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## [How to switch recording mode – Android](/t/how-to-switch-recording-mode-android/312)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-28T07:20:25Z

MyCarTracks uses by default the On Move Automatic recording. This mode detects automatically when you’re driving and records all journeys automatically. Sometimes you don’t want to use this automatic mode, you want for e&hellip;

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## [MyCarTracks API v3 integration](/t/mycartracks-api-v3-integration/101)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:29:30Z

MyCarTracks API v3 lets you connect your own software to MyCarTracks data. Use it for dashboards, CRM or ERP integrations, dispatch tools, reporting, exports, automation scripts, AI-agent workflows, and live vehicle posi&hellip;

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## [Location devices – Chinese Clones](/t/location-devices-chinese-clones/86)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:29:16Z

If you own a no-name or cheap Chinese GPS tracking unit you must read the following information. 
Different manufacturers and sellers brand their devices under similar popular names (e.g. TK102, TK103, GT02A, H02, and ot&hellip;

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## [Where to get your API credentials?](/t/where-to-get-your-api-credentials/59)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:28:48Z

If you plan to use our integrations or you need API credentials for MyCarTracks to provide for your software developer follow these steps: 

Log in to your web account.
On the top right click on the button with your prof&hellip;

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## [Prevent from power/battery savers](/t/prevent-from-power-battery-savers/56)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:28:45Z

To work properly MyCarTracks runs in the background. All major devices come with their own battery-saving features which are good for your battery life but what they actually do is block apps running in the background. T&hellip;

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## [Mobile App installation](/t/mobile-app-installation/32)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:23:15Z

Scroll down for iOs (iPhone/iPad) app. 
Android App
There are two ways how you can install the Android app. Choose the one you are more familiar with. 
1. From your Android phone or tablet

Start the Google Play Store

  &hellip;

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## [Troubleshooting GPS Issues](/t/troubleshooting-gps-issues/73)

**Author:** @MyCarTracks_support
**Last posted:** 2026-05-07T08:51:52Z

What is GPS?
GPS is a system to estimate location on Earth by using signals from a set of orbiting satellites. 
Tips: Achieving good initial GPS lock
To achieve a fast start and a high-accuracy position estimate, you sho&hellip;

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## [Add MyCarTracks to your Home screen](/t/add-mycartracks-to-your-home-screen/42)

**Author:** @MyCarTracks_support
**Last posted:** 2026-04-16T08:28:12Z

A feature that is called Add to Home screen creates an app icon on your mobile phone that then behaves like a standard mobile app. It doesn’t show as a web page in your browser, you get the feel of a mobile app and opens&hellip;